Help Desk Chatbot

A support team needed faster answers for customers. I built a RAG-powered chatbot that searches their knowledge base articles and delivers accurate, conversational responses.

The challenge

The existing static search was clunky and slow. Customers often couldn’t find answers and had to wait for support agents, creating bottlenecks and frustration.

The solution

I built an AI-powered chatbot using retrieval-augmented generation (RAG):

• Indexes existing knowledge base articles
• Uses semantic search to find relevant content
• Generates natural, conversational responses
• Provides source links for verification

Results

The chatbot replaced clunky static search with instant AI assistance, dramatically improving self-service rates and reducing wait times for customers.